FAQs
🙋♀️ Frequently Asked Questions (FAQs)
1. What is Svarna all about?
Svarna is your go-to online store for hand-picked, high-quality products that aren’t easily found anywhere else — all at prices that feel good. From useful everyday gems to unique finds, we’re all about happy shopping.
2. Do you offer free shipping?
Yup, totally free! Every order ships free — no minimums, no sneaky charges.
3. How long will my order take to arrive?
We usually dispatch orders within 24–48 hours. Once shipped, standard delivery takes 3–4 business days, depending on your location. Prepaid orders get priority express shipping, so they arrive even faster!
4. How do I track my order?
Once your order ships, we’ll send you a tracking link via SMS and email. You can follow your package’s every move like a proud parent.
5. Do you offer Cash on Delivery (COD)?
Yes, we do! But to avoid prank orders, we may verify your address or phone number before dispatching. Once verified, we ship it out — easy!
6. What if I receive a damaged or wrong product?
Oh no — that’s on us. Just email us at hey@trysvarna.com or call us right away. We’ll sort it out ASAP with a replacement or refund.
7. Can I return or exchange an item?
Of course! We offer a 30-day return window. The item must be unused, in original packaging, and you must contact us first before sending anything back. For exchanges, we suggest placing a new order and returning the original item for a smoother process.
8. How do I start a return?
Easy! Just email us at hey@trysvarna.com or call us. Once your return is approved, we’ll send you a return label and simple steps to send it back.
9. How long do refunds take?
Once we receive and inspect your return, refunds are processed within 10 business days. Your bank may take a little longer to reflect the amount.
10. Where is Svarna based?
We’re proudly rooted in Chhindwara, Madhya Pradesh — but we ship happiness all across India.
Want to ask us something else?
📧 Email us anytime at hey@trysvarna.com — we love helping out!